Frequently Asked Questions

Everything you need to know about your TokTok Beauty experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your skincare and makeup products cruelty-free?

Yes, TokTok Beauty is committed to ethical beauty. We do not test on animals, and we ensure that our suppliers adhere to strict cruelty-free standards.

What is your return policy for opened beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for assistance.

How can I track the status of my shipment?

Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.

Do you offer professional discounts for makeup artists?

We currently offer a TokTok Pro program for certified professionals. Please submit your credentials through our 'Pro Membership' page to apply for exclusive discounts.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.